Gas near the Rent-a-car center.

Here’s a story about a bad experience with a business and how it was turned around by good customer service in the end.

Almost a month ago, Donna and I took a trip to Vegas to visit family. We had dinner plans off-strip, so we booked a minivan through Budget for the day because it would make it so much easier and probably cheaper than taking a couple cabs.

Other than it taking forever for the service agent to get us a vehicle, the pickup went without a hitch. I opted out of the “Fuel Purchase” option, because I knew there’d be plenty of gas stations en route when returning the vehicle. We got the van with a full tank and went merrily on our way.

Jump forward to the end of our trip. We’re packed and headed back to the airport. There was a gas station right off Las Vegas Blvd. that was only about a mile and half away from the newish “rent-a-car center“. We only had the car for a day, so topping it off was quick. I didn’t print the receipt, which I soon found out would be a mistake.